Shandong SWS Group Co., Ltd. is dedicated to delivering high quality products and excellent customer service. We understand that products may occasionally fail to meet your expectations. Under such circumstances, we offer a refund policy which allows you to return goods within a certain period from the date of purchase.
Please note that we cannot promise or guarantee the performance of any products supplied. While we strive to provide high quality items, the success of any product depends on various factors beyond our control. Accordingly, we do not offer refunds based solely on product performance.
Our refund policy is set out below:
- Return Eligibility: You may be eligible for a return if you are not satisfied with the product.
- Initiate a Return: To start a return process, please contact us via saiweisisd@126.com.
- Return Conditions: To qualify for a return, the product must be in brand new condition with its original packaging intact.
- Shipping and Handling Fees: Shipping and handling fees are non refundable.
- Return Assessment: Upon receipt of the returned product, we will inspect it and confirm whether it meets return criteria.
- Right of Rejection: Please be advised that we reserve the right to decline a return if the product fails to satisfy the standards specified in this refund policy.
Should you have any questions or concerns regarding our refund policy, feel free to reach us at saiweisisd@126.com.
